- Upcoming Layered Process Audit Training
Implementation (full day) – Nov 11, 2014 9 AM to 4 PM
at AIAG in Southfield, MI
The Luminous Group applied the right mix of problem-solving expertise and an underlying foundation of organizational dynamics that uncovered systemic problems that were at the root of this supplier’s inability to sustain change. Your team made a significant step in gaining the confidence and trust of this supplier that demonstrated you were truly there to help them.
I belive that by working as a cohesive team with the supplier to identify the source of their manufacturing issues, you were able to develop and implement an action plan that resulted in the resolution of long-standing problems. Additionally, by tackling their problems with a multi-disciplinary approach, you were able to target multiple sources of instability while providing them with the tools to continue improvement over time.
I look forward to more opportunities to work with you and the team at The Luminous Group.
Donald Burton, supplier quality manager at General Motors Corporation