We are pleased to say that after a year, there have been no repeats of the original non-conformance. The inclusion of operators in the workshop lent good perspective to what was really happening. The timeline forced us to get everything done in a shorter amount of time than if we had tackled the issue on our own. We look forward to working with The Luminous Group again in the future.
John Sidorenko, quality control general supervisor at Delphi