Lean and Six Sigma for HR Professionals

LEAN and Six Sigma are hot topics that are being applied to more functional areas than just manufacturing. Now more than ever, organizations are faced with doing more with fewer resources in order to stay competitive.

While many organizations have implemented Lean techniques in their core operations, most have not applied Lean or Six Sigma principles to administrative, customer service, engineering, accounting, human resources, purchasing and other support functions.

Designed to provide the highest impact for Human Resources (HR) professionals, this one-day seminar will provide an understanding of Lean and Six Sigma principles, concepts and tools that will help reduce inefficiencies, variation and errors. It will also help HR professionals attract and develop Lean and Six Sigma practitioners.

This seminar can be tailored to meet the specific needs of each client. Focus can be applied to Lean, Six Sigma, or to both strategies. The workshop can conclude with development of action items for review by top management. At the leadership team’s discretion, facilitation of the workshop can be focused on HR functions such as: Employee Attraction, Recruitment and Retention; Knowledge Management, Performance Reviews, Benefits Administration, Payroll and Worker’s Compensation.

The objective of this course is to provide HR professionals with an understanding of Lean and Six Sigma and explain how HR can support and benefit from these organizational improvement methodologies, leading to improved outcomes and higher productivity.

At the completion of this workshop, participants will be able to:

• Learn why “Lean” and “Six Sigma” are critical to business success
• Gain a basic understanding of Lean and Six Sigma philosophy and mindset
• Understand the purpose of the Six Sigma DMAIC (Define, Measure, Analyze, Improve & Control) process
• Visualize work processes using process characterization and process mapping tools
• Recognize the value-added steps and wasteful activities in a business process
• Become familiar with charting methods to ‘see’ variation
• Apply techniques for process improvement
• Understand how HR staff members can better support continuous improvement activities in the larger organization