The Luminous Group
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   Layered Process Audit (LPA)

   Statistical Tools & Concepts

   Quality System Basics (QSB)

   Job Set-Up

   Root Cause Problem Solving

   Process-Failure Mode &
        Effects Analysis (P-FMEA)

   Error Proofing

   Lean Principles

   5S / Visual Workplace

   Process Control Plan (PCP)

   Process Flowcharting

   Project Management

   Process Quality Management

   Quality Spill Response

   Contract Quality Engineering

IMPROVING WORKPLACE PERFORMANCE

We will work with you to define your company's objectives and establish the form and scope of your project. We then concentrate our efforts on the portion of your workforce that is directly involved in the work processes under review. Periodic communication with upper management will convey the status of the engagement and assure our accountability.

Today

Engagement with
The Luminous Group

The Future

What you may
experience now:

Errors and waste

Reduced productivity

Customer complaints

Frustrated efforts to improve

How we work
with you:

Define objectives

Plan collaborative effort

Facilitate desired results

Report to client regularly

Verify results

Where you
want to be:

More profitable

Increased sales

Satisfied customers

Motivated employees

Pleased stockholders

The Luminous Group offers three distinct but inter-related services:

  1. Contract Quality Engineering
  2. Consulting
  3. Training

All three of these services are available in each of the specific quality subject areas. Services such as Process Quality Management and Quality Spill Response are an integration of training and consulting with the option of adding contract engineers if requested.

Certain of our training programs have been selected by OEMs as building blocks to helping troubled suppliers regain steady state.

The Luminous Group is a certified provider of Layered Process Audit training and consulting for DaimlerChrysler suppliers.