Problem Solving

A disciplined problem solving approach helps you improve operational and financial performance by identifying root causes and implementing lasting solutions to costly or recurring problems. We have found in many organizations that problem solving is masked in forms, templates and systems that track activities related to quality problems but don’t focus on the key task of determining the root cause of the problem. Without a known cause (or causes) there cannot be an effective corrective action (solution), and preventive actions are meaningless.

In addition to offering problem solving training workshops, The Luminous Group is well-versed in leading work teams through a variety of problem solving tools to address plant floor issues. We start with problem containment to protect downstream customers, and follow the process right through to embedding the fix within your culture. This ensures that corrective actions are held it in place and permanent corrective actions designed to control the root cause are shared with similar processes and systems within your organization.

More importantly, by participating in facilitated problem solving sessions, your team will hone their skills in problem solving techniques and gain a deeper understanding of how to apply these tools to future issues.

Some of our most popular problem solving tools include:

  • 8-D
  • Is / Is Not Analysis
  • Fishbone Diagrams
  • 5-Why