QUALITY SPILL RESPONSE

We know that the escape of non-conforming products and the resulting containment activities present a hardship that requires immediate action. To minimize disruption and restore customer confidence, we have developed a targeted and comprehensive response that assists you in implementing quick but effective containment activities and a thorough root-cause analysis.

From the time of initial notification from your customer, The Luminous Group can help you design and implement an efficient and cost-effective response that immediately protects your customer and initiates appropriate corrective actions at your enterprise. Working with your staff, we will help you develop effective and lean process controls and error proofing to assure your customer that the failure mode will not recur.

Learning and improvements will be leveraged throughout your organization. We'll help you assess vulnerable areas of your plant to understand workflow, information flow and identify opportunities to improve operating systems that serve to prevent problems and minimize variations. This process is strengthened by the involvement of your plant staff, including operators, so that we leave behind an effective approach, tools and techniques for continuous workplace improvements.