Treat the illness, not the symptoms.

A disciplined problem solving approach helps you improve operational and financial performance by identifying the underlying causes of costly or recurring problems, then treating those causes to eliminate those problems.

We have found in many organizations that problem solving is masked in forms, templates and systems that track activities related to quality problems but don’t focus on the key task of determining the root cause of the problem. Without a known cause (or causes) there cannot be an effective corrective action (solution), and preventive actions are meaningless.

How do You uncover the causes of recurring problems?

Solving costly or recurring problems requires targeted analysis. Some of our most popular problem solving tools include:

  • 8-D (attach pdf)
  • Is / Is Not Analysis (attach pdf)
  • Fishbone Diagrams (attach pdf)
  • 5-Why (attach pdf)

The Luminous Group has led hundreds of companies in process improvement. We have been around since 1999, and each of our consultants has more than 30 years of experience in their field.The Luminous Group is well-versed in leading work teams through a variety of problem solving tools to address plant floor issues.We take pride in applying our expertise by providing a fresh set of eyes to examine processes in large and small design and manufacturing companies.

What we will do for you

Our Problem Solving Services start with problem containment to protect downstream customers, and follow the process right through to embedding the fix within your culture. This ensures that corrective actions are held in place and permanent corrective actions designed to control the root cause are shared with similar processes and systems within your organization. More importantly, by participating in facilitated problem solving sessions, your team will hone their skills in problem solving techniques and gain a deeper understanding of how to apply these tools to future issues.
We also offer problem solving training workshops to help you identify and correct the causes of your recurring problems.

Donald Burton
Supplier quality manager at General Motors Corporation

“The Luminous Group applied the right mix of problem-solving expertise and an underlying foundation of organizational dynamics that uncovered systemic problems that were at the root of this supplier’s inability to sustain change. Your team made a significant step in gaining the confidence and trust of this supplier that demonstrated you were truly there to help them.
I believe that by working as a cohesive team with the supplier to identify the source of their manufacturing issues, you were able to develop and implement an action plan that resulted in the resolution of long-standing problems. Additionally, by tackling their problems with a multi-disciplinary approach, you were able to target multiple sources of instability while providing them with the tools to continue improvement over time.
I look forward to more opportunities to work with you and the team at The Luminous Group.”

Mike Tiedt
Quality manager at Mahle St. Johns plant

“The Luminous Group has become a trusted advisor providing us with a one-stop shop for our quality related improvement needs. You have proven to be a terrific asset with internal resources and strategic partnerships that meet a variety of needs. Most importantly, everyone we have dealt with through The Luminous Group has taken the time to thoroughly understand our needs and our unique plant perspective. This level of detail and personalization is unique in a service organization and truly sets The Luminous Group apart.”