Being a Supplier is Challenging

The Luminous Group works with Engineering, Manufacturing and Quality leaders when they are:

  • Frustrated by unexpected or repeat quality issues
  • Under pressure to reduce costs
  • Working too hard to get good product out the door

Our services include work team facilitation, management coaching and training workshops in a variety of topics. We give people the knowledge, skills and confidence to reach their goals.

Prevent Defects and Make More Parts per Hour

Before, during and after product launch, we help manufacturers and their suppliers reduce scrap, rework, customer issues and warranty costs.

We help teams solve design and process problems, reduce variation, improve throughput / capacity, advance their problem solving skills, and strengthen internal audit processes. We help companies improve utilization of FMEA to help them accelerate their quality learning curve and prevent issues.

We do all that through coaching that simplifies the tools and helping people see the value of doing things right the first time.

Projects Designed to Succeed

Our services range from training workshops, to work team facilitation to improvement consulting engagements.

We believe the key to workplace improvement lies in some basic principles. We bring this to light by working with you to identify a model area – one with the most difficult or costly problems. Once identified, we:

  • Coach your people in the model area
  • Ensure employees know their roles, manage their own processes and are directly involved in achieving the desired results
  • Provide coaching to your manufacturing leaders to support change
  • Bring accountability to the change effort
  • Leave you with a process that can be replicated in other areas

We focus on process tools and organizational development methods to help you improve Key Performance Indicators (KPI). We don’t mind being held accountable to that.

Get started improving your KPIs today.

Contact Murray or call The Luminous Group today to learn more about Layered Process Audits. Simply fill out the contact form or give us a call.

For information about approach and ROI, read our case studies.

What do our clients have to say about working with The Luminous Group?

“There were three different areas we could have selected to improve our pass rate, but Fred’s logical, data-driven, problem-solving assessment was the key to selecting the problem where we could get maximum impact. Throughout the project Fred kept me updated on progress, communicated problems/challenges, and  then coached me on the critical things I needed to be involved in versus what to delegate to the team.”

Anita Barlow
Managing Director Reman the Americas
Delphi Product & Service Solutions

“The Luminous Group applied the right mix of problem-solving expertise and an underlying foundation of organizational dynamics that uncovered systemic problems that were at the root of this supplier’s inability to sustain change. Your team made a significant step in gaining the confidence and trust of this supplier that demonstrated you were truly there to help them.

I believe that by working as a cohesive team with the supplier to identify the source of their manufacturing issues, you were able to develop and implement an action plan that resulted in the resolution of long-standing problems. Additionally, by tackling their problems with a multi-disciplinary approach, you were able to target multiple sources of instability while providing them with the tools to continue improvement over time.

I look forward to more opportunities to work with you and the team at The Luminous Group.”

Donald Burton
Supplier Quality Manager at General Motors Corporation