Being a Supplier is Challenging

The Luminous Group works with Engineering, Manufacturing and Quality leaders when they are:

  • Frustrated by unexpected or repeat quality issues
  • Under pressure to reduce costs
  • Working too hard to get good product out the door

Our services include work team facilitation, management coaching and training workshops in a variety of topics. We give people the knowledge, skills and confidence to reach their goals.

Prevent Defects and Make More Parts per Hour

Before, during and after product launch, we help manufacturers and their suppliers reduce scrap, rework, customer issues and warranty costs.

We help teams solve design and process problems, reduce variation, improve throughput / capacity, advance their problem solving skills, and strengthen internal audit processes. We help companies improve utilization of FMEA to help them accelerate their quality learning curve and prevent issues.

We do all that through coaching that simplifies the tools and helping people see the value of doing things right the first time.

Projects Designed to Succeed

Our services range from training workshops, to work team facilitation to improvement consulting engagements.

We believe the key to workplace improvement lies in some basic principles. We bring this to light by working with you to identify a model area – one with the most difficult or costly problems. Once identified, we:

  • Coach your people in the model area
  • Ensure employees know their roles, manage their own processes and are directly involved in achieving the desired results
  • Provide coaching to your manufacturing leaders to support change
  • Bring accountability to the change effort
  • Leave you with a process that can be replicated in other areas

We focus on process tools and organizational development methods to help you improve Key Performance Indicators (KPI). We don’t mind being held accountable to that.

Get started improving your KPIs today.

Contact Murray or call The Luminous Group today to learn more about Layered Process Audits. Simply fill out the contact form or give us a call.

For information about approach and ROI, read our case studies.

What do our clients have to say about working with The Luminous Group?

“There were three different areas we could have selected to improve our pass rate, but Fred’s logical, data-driven, problem-solving assessment was the key to selecting the problem where we could get maximum impact. Throughout the project Fred kept me updated on progress, communicated problems/challenges, and  then coached me on the critical things I needed to be involved in versus what to delegate to the team.”

Anita Barlow
Managing Director Reman the Americas
Delphi Product & Service Solutions

“The quality of work from your associates is the best I have seen coming out of any consulting firm. Your ability to quickly learn our processes, gain a deep understanding of the nuances that make Borla what it is, and even learn the names of the team on the floor both here and in California, all contribute to your success. In fact, many of us no longer consider you as consultants but as team members. We have complete confidence in your guidance and recommendations.”

Tim Lovelady
Quality Assurance Manager
Borla Performance Industries

“The Luminous team assigned to the project was focused, experienced, and knowledgeable. Not only were they well equipped to deliver the committed services, but did so by blending into our team to create a constructive and cooperative atmosphere. Your team remained sensitive to the timing and budget constraints associated with the project, as well as keeping the end-goal in mind.

The Muncie staff was pleased with the project results. We valued the perspective and insights you shared with us on innovative ways to improve. No one on our staff complained that ‘all they did was tell us what we already knew.’ We all felt that the services you performed were valuable and thorough.”

Mark Perlick, Acting Plan Manager
BorgWarner TorqTransfer Systems